BS BIP 0031 – Achieving ISO/IEC 20000. Why people matter
Covers the roles and responsibilities of management and process owners. It emphasizes the importance of management commitment to best practice and staffing as part of the requirements of ISO/IEC 20000.
Also available as part of KIT 190.
Product Details
- Published:
- 03/31/2006
- ISBN(s):
- 0580474593
- Number of Pages:
- 91
- Product Code(s):
- 30143863
