BS BIP 0033 – Achieving ISO/IEC 20000. Managing End-to-end Service
Describes supplier management, service level management and business relationship management, and how these processes are important to management of interfaces and types of supply chain common in IT service.
Also available as part of KIT 190.
Product Details
- Published:
- 03/31/2006
- ISBN(s):
- 0580474615
- Number of Pages:
- 113
- Product Code(s):
- 30143865
